Frequently Asked Questions


What are my withdrawal options?

Withdrawal methods available to you are, to some extent, determined by your deposit methods. Payment back to depositing card rules will apply where possible. For regulatory reasons, we are obliged to credit the same amount deposited from a given card back to that card where possible.

We offer withdrawal services to the following card types:

  1. Visa Credit Cards
  2. Visa Debit Cards
  3. Solo
  4. Maestro (UK only)

This can only be overridden by a Customer Services agent and only in the case of a card being lost, stolen or expired and reissued with a different number. In this case, ID verification and proof that the card or account being withdrawn to is registered to the registered player would be required. Alternatively, a cheque could be made out the player, crossed Account Payee only and sent to the player’s registered address.

After the amount deposited has been withdrawn to the relevant card it is possible to withdraw funds to any of the following methods:

  1. Credit/Debit Card
  2. Bank Account
  3. Cheque

If you have made a deposit using one of our e-wallet options (Neteller or Moneybookers) then you will only be able to request a cheque or BACS withdrawal.

We try to ensure that withdrawals are processed as quickly as possible – usually a matter of days – but the length of time may depend on your chosen withdrawal method. This could take up to 14 working days. The minimum withdrawal is £10.